- All sale items are non-refundable or exchangeable.
- Orders placed using promo-codes or store credits are not eligible for returns/exchanges.
- Can I return a non-sale item for a refund?
No. All purchases are non-refundable, however we do provide one for one exchange on a case-by-case basis.
Kindly email us at firstname.lastname@example.org
- Received wrong items/Defective items?
If you find your order to be wrong/ in rare cases of manufacturing defects, kindly email us at email@example.com with clear snapshots of the item/defective area. Any postage costs incurred will be fully absorbed by Frameyewear. Do return the items with its original packaging within 3 days for the exchange.
- How to return?
Drop us an email after you have packed your items and returned it to:Frameyewear (Return Order #__)50 Bukit Batok St 23, #02-13 Midview Building, Singapore 659578. You will receive an email once we have received your return parcel. Please allow 2-3 working days for us to process your return order. Do note that, we will not be able to process your return if we do not receive your parcel.